● Host1Fire has the right to suspend or cancel part or all of the services provided to the customer when it considers that these services have been used inappropriately; Host1Fire also reserves the right to refuse or not provide the Service.
● Illegal activities including storing or distributing illegal copies of copyrighted software, such as games, etc., violations of copyright and trademarks, violations of the laws of Egypt, or selling or distributing illegal materials.
● Host1Fire has the right to send SMS messages to its customers upon the customer's request or in connection with the company's activity, services, public events...etc.
● Abuse of the Internet, such as (sending unsolicited electronic messages, distributing software by e-mail, spreading messages to a large number of “spam” groups, spreading obscene messages, threatening and inflammatory messages, ..)
● Disclaimer: Host1Fire is not responsible for any damages that may occur to any customer; Nor does it make any warranties of any kind, express or implied, about the services it provides. Use of our services is the sole responsibility of the customer. Host1Fire does not guarantee that its services will be uninterrupted or error-free, but Host1Fire will make every effort to provide protection and stability to the servers and to reach the minimum interruption of service. The customer is not entitled to claim any compensation from Host1Fire for the inability to use its services including, but not limited to:
● Service interruption.
● Errors caused by misuse.
● Internet connection problems.
● DNS related problems.
● Hacking or sabotage attempts.
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Lorem ipsum, or lipsum as it is sometimes known, is dummy text used in laying out print, graphic or web designs. The passage is attributed to an unknown typesetter in the 15th century who is thought to have scrambled parts of Cicero's De Finibus Bonorum et Malorum for use in a type specimen book. It usually begins with
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● In the event of a violation of Host1Fire's Privacy Policy, Service Agreement or Reserves, Host1Fire shall have the right to terminate the User's account without notice and without any refund; When the customer attempts to harm HostOneFire including but not limited to (HostOneFire system, its servers, its reputation, its business, its services, its network, its processes or equipment) it will be held legally responsible..
● The customer has no right to defame Host1Fire or defame its employees or administrators; Instead, the customer has the right to go to the competent authorities in Egypt to submit his complaint; Noting that the attempt to defame or defame - in any form - gives Host1Fire the full right to cancel the contract and refuse to provide any service to the customer.
● It is strictly prohibited to resell Host1Fire services without written permission from Host1Fire administration, unless the customer is an authorized Host1Fire distributor.
● In order to ensure the data of our valued customers and to provide the maximum possible security measures to maintain the confidentiality of this data - the security question and answer feature available in the customer control panel on our website has been adopted, to ensure the identity of the customer when requesting any sensitive data, or a security breach of your email - through which you registered for your membership in the Host1Fire client area, or you lost your email for any reason; Therefore, and of utmost importance, we ask all our valued customers to choose a secret question and an answer that is sufficiently confidential.
● We also emphasize that you are responsible for maintaining the security of your account and are fully responsible for all activities that occur using your account and any other actions that take place to connect to Host1Fire through it, whether through your main account or through a sub-membership of it.
● Host1Fire has the right to cancel the customer's subscription at any time without explaining the reasons, provided that the remaining amount is returned to the customer.
● When the customer circumvents or circumvents any technologies used in the customer's area of our site, this is an explicit violation of the terms of use of the site, and we regret that our customer's account will be suspended; As this causes wasting the company's time in administrative and technical matters, a compensatory fine must be paid to reopen the account.
● Host1Fire undertakes to work on the convenience of the customer, provide the best services, continue to develop them, and make any effort to serve the customer with regard to hosting services and servers.
● HostOne Fire undertakes to inform the customer clearly and transparently about the status of the server on which his site is hosted.
● Host1Fire undertakes to keep the customer's personal data complete and in strict confidentiality, and it will not be disclosed to any party except for governmental or international agencies in the event of an official request, and the customer will be informed directly when revealing that information to the parties unless the subject requires otherwise.
● The requested service is implemented after receiving the service fees requested by the customer. In the event of renewal, the service subscription is renewed after receiving the renewal fees. The customer must follow up on the service renewal bills and payment before the due date.
● In the event of non-payment of the due bill, you will receive a message from Host1Fire requesting payment and a reminder, bearing in mind that the billing system sends automatically before the bill is issued, a period of no less than 7 days; In the event of non-payment on the last day of the due period, the customer's account will be automatically deleted from the server to make space for another customer; Host1Fire will not be responsible for the files or contents of the terminated account in any way.
● Host1Fire may keep a copy of the customer's website for a certain period not exceeding two weeks as a paid service, the value of which will be paid if this copy is prepared for the customer.
● In the event that you wish not to renew your server, a request to cancel the service must be made 7 days before the renewal date, as invoices are issued 7 days before the renewal date of each month. It will be required to renew.
● Change prices, special offers and coupons
● Change of prices: When you subscribe to one of the hosting plans or services at the official price of the service, the subscription renewal will be at the same price, in the event that Host1Fire changes the price of the service by an increase or decrease, and the customer is not entitled to make a change to the renewal price to match the new price except in status as a new subscription.
●Special offers and coupons: Host1Fire offers special offers from time to time. These offers are divided into two parts, the first is for new customers only, and the second is for existing customers only; This means that each offer has its own conditions that must be met. Coupons are usable on new subscriptions only, and are not usable upon renewal of the subscription.
● When subscribing to the service with the benefit of a discount coupon, the discount will be upon subscription only and does not include renewing the subscription to the service.
●The customer is fully responsible for the contents of the site before Host1Fire and the competent legal authorities.
● Some software and content is strictly prohibited on our servers, including all hosting services, including but not limited to (Mail Bombers/Spam, IRC, Proxy Scripts, Pirated Software/Warez, IP Scanners, Bruteforce Programs, Hacking Software, Cracks/Keygens
● It is prohibited to publish and distribute copyrighted content without the prior permission of the rights holder; In the event that Host1Fire discovers this, it has the right to close the site.
● It is prohibited to use any unlicensed software or scripts; In the event that any complaint is submitted on a site that uses an unlicensed copy of the manufacturer or its legal representative, the site will be closed; He will be asked to delete the program or script, or he will be asked for an official license from the party producing those programs and scripts.
● It is prohibited to host terrorist websites, as well as incitement to groups and individuals, defaming people and groups, as well as pornographic or political websites attacking the policies of countries in any way or any way, as all of this is a violation of the terms of service.
● The Web Hosting service is dedicated to hosting the web and the mail service is an attached service that is not intended for commercial use
● Host1Fire provides a site transfer service for customers by transferring their hosting from another provider to Host1Fire servers; The hosting team is committed to providing the best services for transferring customer data, and working to ensure the safety and speed of transfer. In any case, the site transfer service is provided as a free additional service when booking a hosting service from Host1Fire; Host1Fire is not obligated to provide this service in all cases of transfer, because some other service providers do not provide a smooth data transfer method, and this makes it difficult for the hosting team. Ensuring the compatibility of the site before transfer and the integrity of files and databases after transfer is the responsibility of the customer in the first place. Note that you can use the paid site transfer service.
● After booking the hosting service from Host1Fire and the customer has exceeded the 30 days, he is not entitled to request the transfer of any data to his hosting at Host1Fire; However, the customer has the right to request the data transmission service as a one-time paid service.
● The service is constantly offered for free with reseller sites, Web Hosting, teamspeak, game servers, and discord bots with advanced management; As for private servers, Windows servers, VPS servers, and full servers with normal management, they provide the paid service for transfer only.
● The customer is responsible for keeping a copy of the files on his own website (not on Host1Fire servers), and we are not responsible for any lost files, information or data; Host1Fire provides daily, weekly and monthly backup service (depending on the type of service), which is implemented as fully as possible, but we may have problems beyond our control, for example, the problem of not being able to complete the backup, or the failure of the hard disk; So we are not responsible; Therefore, please make sure that you have a backup copy outside the site. We do our best, but sometimes things go wrong!
● Hacking and Denial of Service attacks on our servers and back
● It is prohibited to use Host1Fire servers for the purpose of carrying out attacks or hacking operations on other networks, servers or sites; Host1Fire has the full right to cancel the service of the customer who caused this act.
● Host1Fire has the right to defend its customers by taking any action it deems appropriate without prior notice or warning, and Host1Fire will not be responsible in any way for any amounts paid or refunded if Host1Fire finds that there is an attempt to violate or damage the server. ● Web Hosting Service
● Several clients are hosted on the Web Hosting servers, all of them share resources in a way that does not harm others. The Web Hosting service is dedicated to hosting websites, their contents and website files, and it is prohibited to use them as download centers or hosting files (archive/backup) or any content outside the domain of the websites. Host1Fire has the right to close websites that use the space for other infringing purposes.
● HostOne Fire is committed to providing Web Hosting servers with the same hardware quality and on a stable network, maintaining servers first, real-time monitoring on servers, and providing technical support around the clock, all days of the week, to the Web Hosting service with respect to the hosting service itself. Note that Host1Fire is not obligated to provide technical support for scripts hosted on the Web Hosting service, and if you provide specific technical support, this is an appreciation and satisfaction of the customer.
● Any attempt to hack or tamper with the server by one of the accounts on the Web Hosting will expose the site for deletion without any prior notice to the customer, and the customer is not entitled to claim any amounts that have been paid.
● All Web Hosting plans allow you unlimited space, provided that all account contents are related to website files and contents only. Note that some files are not allowed to be uploaded, for example, but not limited to (games, songs, and download centers). Using the account as storage space for backup or archive files is not allowed on Web Hosting plans. It is also prohibited to save or keep a cPanel back-up after it has been created within your account; Any account that appears to be dedicated to this matter will be deleted without referring to its owner and without warning; The account holder has no right to claim any rights.
● All Web Hosting plans allow you to use unlimited traffic, provided that this consumption does not violate any of the terms of the use agreement of the company (Host1Fire).
● All plans are limited to the number of files, and if this number is exceeded, the account is considered in violation of the agreement and must be upgraded to a larger service (the number of files available for each plan can be found from the list of Web Hosting plans on our site); You can also know your current consumption through the cPanel through the Inodes Usage feature.
● For each of the Web Hosting plans, there is a limit for the consumption of resources from RAM, CPU, Processes, and in the event that one of these factors exceeds the permissible limit, at the same moment the site stops for some time until the consumption drops below the maximum, and then the site returns to work, and this is done automatically without any minimum intervention by technical support; You can find out your current consumption through the cPanel through the Resources Usage feature.
● Each of the Web Hosting plans is limited to a quantity - it varies from one plan to another - sending by the hour and this number cannot be exceeded, and in case this number is exceeded, the messages will be entered in a queue and divided into other hours based on (quantity / number), note that the postal service It is a service that is included and provided free of charge within the hosting plans; The hosting plans are primarily intended to host secure and stable websites, as well as provide their application requirements; It is not intended for mail hosting primarily, so if you mainly use the mail service on your site, you can contact us to inquire about business mail systems Upgrade and downgrade:
● It is always possible to upgrade or downgrade the plans whenever the customer wants. In any case, when upgrading, the difference is calculated automatically, provided that the upgrade to the higher plan is in the same payment cycle, and the lower payment cycle can be upgraded directly; As for reducing the plan, it is not included in the difference calculation system, and the customer is obligated to pay the full value of the new plan. We always advise to sign up for long terms to guarantee the best price
● Host1Fire provides a back-up service for websites (daily, weekly, monthly) through the Host1FireBU external back-up service for free; Backup databases every (6) hours while keeping 12 previous copies, weekly copies, and monthly copies. As for the site files, they are copied every day while retaining 7 previous copies. In any case, the customer bears the responsibility to maintain his site and take periodic backup copies to keep them in a safe place for him ● Hacking and Denial of Service attacks on our servers and back
● Host1Fire provides a server rental service for uses related to website services and hosting; The customer is also entitled to use the server for other technologies, such as Virtualization, Backup or any other technologies and services that are legitimate and do not harm third parties; Note that Host1Fire does not allow the use of private servers for purposes that cause any harm to others in any way, and in the event this matter is discovered by Host1Fire or through notifications of third parties, Host1Fire will verify the matter and then take the appropriate action, which It may amount to canceling the service provided to the customer.
● The IP is IPv4, each server includes one (1) IP with the total price of the server, and the number of IPs can be increased to 7 IPs at a monthly rate.
● If more than 7 IPs are requested, 16-32 IPs (one block) can be added as a paid service per IP per month. Note that this request requires approval from the network administration, and approval takes 72 hours within working days, and requests are accepted according to the customer's need for additional IPs. The request may be rejected, depending on the customer's need for additional IPs.
● Each private server client is fully responsible for the safety and reputation of the IPs and not to include the IP in the list of suspicious IPs due to sending spam messages, intrusion and defrauding others.
● ● All servers are set with monthly traffic, which is automatically reset with the service renewal date; When the server reaches the last available 700 GB of traffic, the customer is contacted and informed of the need to upgrade; The customer has the right not to upgrade, thus reducing the download speed or raising it to 10 megabytes, bearing in mind that the upgrade is for a period of at least one month, after which the traffic can be downloaded to a smaller capacity; Upgrading to a larger capacity is always available.
● All private servers are provided with the normal administration service for free; Note that the normal management includes technical support related to hardware and network only; Host1Fire is not obligated to provide any other technical support, such as fixing operating system problems or adjusting settings to work in a certain way.
● In the event that the customer is unable to manage the server by himself, Host1Fire provides the advanced management service, which includes all technical and technical aspects of the server. The advanced management plan does not provide Administrator (root) control over the server for the client, where the control is entirely with Host1Fire, in order to ensure the stability of the server and work on it according to the client’s desire, bearing in mind that the level of advanced management is determined based on the number of sites hosted on the server or the type of thing user on the server.
● Maintaining a backup copy of the data is the responsibility of the customer in the first place; Maintaining an internal copy within the server itself is not enough; In the event that the server is hacked or has a hardware problem, Host1Fire will not be responsible for that. Note that the subscription to the Host1FireBU service is far from this text.
● If you want technical support, please open a support ticket with the (Hosting Support) section by entering your client area or Discord.
● Provide all the features stipulated in the distributor's programs on the service definition page.
● Providing discounts for each distributor according to the level of the distributor subscribed to.
● Placing an advertisement on its official website, through which hosting is provided, stating that the hosting is from Host1Fire Company and that it has the status of an authorized distributor of Host1Fire Company through which it obtains discounts on the unlimited hosting plan.
● He placed the Host1Fire logo at the bottom of his official website to show that the hosting is from Host1Fire Company.
● New customers: The customer must purchase at least 7 hosting plans to reach the first level of resellers.
● Old customers: the billing is done using the discount system, starting from the sixth location.